FAQ's

Q: What are the visiting hours?

A: Visitors of all ages are welcome at all times. A door bell is available when doors are locked at night.

 

Q: How many rooms does Resthave have?

A: We have sixty-four private nursing rooms and three semi-private rooms, each with bathroom and individual climate control. Five of these rooms are for short term skilled care \ rehab beds. We also have thirty-seven private assisted living apartments, with individual climate control, kitchenette with micro-fridge and bathroom with walk-in shower and built in seat.

 

Q: Is there an age requirement for admission to Resthave?

A: There is no longer an age requirement at Resthave. 

 

Q: Is smoking allowed?

A: Resthave is a smoke free facility. Smoking is allowed outdoors in a designated area.

 

Q: How often will my Doctor visit?

A: In nursing, your doctor will see you monthly for the first three months upon your arrival to Resthave. Then he will continue to see you every 60 days and when needed. Nursing staff are also always communicating with the physicians as needed.

 

Q: Can I have any Doctor I want?

A: Yes, but if you are a nursing resident your doctor will have to agree to come see you at Resthave. We currently have three physicians that will do that now. Dr. Mark Woods who is affiliated with Mercy Hospital in Clinton, IA, Dr. William Bird who is affiliated with CGH Hospital in Sterling, IL and Dr. Stephen Harrison who is affiliated with Mercy Hospital, Clinton IA. If you are an assisted living resident, you may continue to see your physician, they do not have to agree to see you at Resthave.

 

Q: Is there portable oxygen available?

A: Yes

 

Q: What happens if something is lost or stolen?

A: Resthave is not responsible for lost or stolen items. We prefer that your loved one does not wear expensive jewelry. We have a safe in the office for such items. We also have “accounts” available in the office where your loved one may keep cash if they would like to have money available to them. We prefer they not keep money in their room or in their possession. If they feel the need to, we ask that is $5.00 or less.

 

Q: Can we take our loved one out?

A: Yes, we encourage them to go out as often as they would like and as long as they are able.

 

Q: Are we able to eat meals with our loved one?

A: Yes. You may bring a meal in, cook a meal in the activity kitchen or order a meal from our kitchen. We just ask that you tell the nursing and dietary staff ahead of time. The cost to order a meal from our dietary department is as follows:

Holiday Meals: $6.00 Sunday Noon Meals: $6.00

All other Noon Meals: $5.00 All Other Evening meals: $3.00

 

Q: Is there transportation available for outside appointments?

A: Resthave has a facility van available for nursing residents. Resthave staff will transport a resident to doctor appointments for a fee. We encourage family members to be present at all appointments.

 

Q: What will I need to bring if I come to live at Resthave?

A: First of all, you will need to see your physician for Dr. Orders to come to Resthave. These orders should include a history, list of medications and physical exam.

You will also need to bring the following information:

  • Social security card, Medicare card, insurance cards, drug cards, copies of your living will, Durable Power of Attorney or Power of Attorney for Health and Power of Attorney of Finance.

  • If you will be driving a car, you will need your driver’s license, proof of insurability and registration

  • At least 7 or 8 outfits, undergarments, a robe and shoes

  • TV and phone if you would like them

  • You may also want to bring: sweaters, sweatshirt, slippers, non-slip socks

 

Q: Who will provide supplies for my loved one?

A: Resthave will provide most supplies, such as tissues, toothpaste, lotion, soap, shampoo, toilet paper, etc. at no additional cost. However, if you or your loved one prefers a specific brand you will need to provide those items. Incontinence products can be supplied by Resthave for a fee or you may provide them if you prefer. Batteries, Polygrip and Polident will be an additional fee for Resthave to provide as well.

 

Q: Do we need to provide towels, wash cloths or bedding?

A: No, Resthave will provide these. If you would like to bring in your own washable pillows and comforter/bed spread you may.

 

Q: Are pets welcome to visit?

A: Yes, well-behaved pets are welcomed any time, with the exception of meal times. Pets visiting routinely will need to provide a copy of their current vaccination records to be kept on-site per state regulations.

 

Q: What pharmacy will be used?

A: In nursing we use Oregon Health Care Pharmacy. They accept all prescription insurance plans, are on call 365 days a year for emergencies and package the medications according to state requirements.  Assisted living residents may use any pharmacy they wish to use. However, if you choose not to use Oregon Health Care Pharmacy, you or your family are responsible to see that the medications are here when needed.

 

Q: How is the laundry handled?

A: When new clothing \ blankets etc. comes in, we wash and label them with your loved one’s name to prevent them from being lost. Nursing laundry is down daily and assisted living laundry is done weekly. Assisted living residents may choose to do their own laundry in the resident’s laundry room if they prefer.  Please let us know if you are removing articles / items so that if your loved one asks about them we will know not to look for them.

 

Q: When is the best time to call and check on my loved one?

A: You are welcome to call at any time, even during the night. However, if possible, try to avoid calling during meal times as staff is helping serve our Residents. During these times, you may find it may take staff longer to answer the phone. Meal times are: 7:30 a.m. to 8:30 a.m., 11:30 p.m. to 12:30 p.m. and 5:30 p.m. to 6:30 p.m.